Terms & conditions

The agreement :

By booking a trip with Desert Majesty, you are considered as having agreed to the booking conditions set out below:



Booking

A booking form for each of the tours, treks or Day Trips is available on the relevant tour page. Please complete one to indicate your ideal travelling time and the number in your group. Please let us know if you any special requirements.

Upon receipt of the booking form, we will answer within the following 24 hours. Should this not be forthcoming, please resend it. Please check that a reply has not been saved in your "spam" box.

Once an agreement to take a Desert Majesty tour or day trip, as on the website or an individual customised tour, has been reached, a confirmation through a 30% deposit will be requested. Once we have received your deposit, we shall confirm receipt.

On receipt of the deposit, accommodation will be booked and your trip details entered onto the company spreadsheet.

Amending a booking will be made where feasible and the company will do its best to satisfy the change in your wishes. We cannot necessarily guarantee full satisfaction in such cases.



« Force Majeure »

Last minute changes to your itinerary may be necessary due to unforeseen and incontrollable circumstances.

These circumstances may result in a need to cancel part or all of the tour booked. They include adverse weather conditions, natural and nuclear disasters, fire, riots, civil disturbance, industrial dispute, terrorist activity, war or the threat of war. Industrial dispute could mean a dispute with or among those supplying services and those whose services impinge on ours and which cannot reasonably be replaced with alternative arrangements.

Should any delays, changes or cancellations occur as a result of « force Majeure », Desert Majesty will not be held liable.



Travel insurance:

Please ensure that you have taken out adequate and valid travel insurance for your trip with desert Majesty. This should include covering loss, expenses, damages occurred as a result of loss, accidents, injury, illness and death, medical expenses, including those related to pre-existing conditions, emergency repatriation and personal liability.

We also advise you to have insurance covering the loss of personal items, delayed or cancelled flights, lost luggage, lost or stolen money.

All types of insurance are your responsibility and we assume that you will cover yourselves as set out above.



Cancellation of booking:

  • 6 weeks before the start of the trip: deposit refundable
  • 3 weeks before: no deposit refundable
  • one week before: we charge half the trip price
  • less than a week before: three quarters of the price
  • the day before or the same day: the whole price


However, these restrictions do not apply to the periods of high season. At those times, any cancellation within two weeks of the trip departure will result in a full payment of the trip.

A deposit retained can be held against a trip for some date in the future.



Accommodation:

Accommodation can vary in quality according to local standards in Morocco and should be judged accordingly. Hotels, riads and guest houses are booked according to availability. Where possible, we inform you of a variety of choices, including up-grades requiring an additional fee.



Special requests:

Please inform us at the time of booking about any special requirements you may have such as dietary requirements, king sized beds according to your height and so on. We will do our best to meet these requirements according to the possibilities prevailing in Morocco, but they cannot be guaranteed.



Complaints:

All dissatisfaction needs to be addressed immediately to your driver or guide, bivouac or hotel staff. They will do their best to redress the issue.

In the unlikely event that the issue remains unresolved, please notify us of the situation back in the office in Ouarzazate or with two weeks of your return home. We can assure you that your complaint will be dealt with fairly.